Job Description
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.This position is part-time. Employees are required to have flexibility to work during Monday-Friday 1:00pm - 6:00pm, every other Saturday 8:00am-2:00pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 50 YALE AVENUE, WALLINGFORD, CT.
Responsibilities + Skills
Education
Attempts to resolve customer complaints quickly - if unable to do so, routes call / complaint to appropriate supervisorResearches patient test results as needed, and gives verbal results and / or sends results to ordering client based upon needs of the physicians offices
Experience
1+ years of experience with working in a customer service environmentFamiliarity with computer and Windows personal computer applications, which includes the ability to navigate and learn new and complex computer system applicationsAbility to work during Monday-Friday 1:00pm - 6:00pm, every other Saturday 8:00am-2:00pm. It may be necessary, given the business need, to work occasional overtime.
