Job Description

04Essential DutiesIn collaboration with functional and technical staff, design and implement a data strategy to enhance affinity and engagement.Translates business strategy and vision into a data strategy through partnerships with key business stakeholders.Maps business opportunities to appropriate data architecture patterns and evolves data architecture as business strategies and technologies mature.Participates in development, implementation and revision of Alumni Engagement and Impact Office goals and objectives with the outcome to improve database management and CRM systems.Identifies creative solutions and uses appropriate technology to provide most effective results consistent with university and departmental goals and objectives.Manages and develops testing programs for new releases of CRM applications to identify changes and/or revisions, which impact operations. Actively participates in database conversion activities including data mapping, process creation, testing and training of staff.Remains abreast of technology directions, initiatives and trends within scope of expertise to provide ideas, guidance and recommendations.Actively participates in a variety of cross-departmental committees and special projects/programs to ensure data needs are anticipated for optimal data integration solution.In the review of existing systems and processes, applies the techniques and principles of process and procedure reengineering in the design and development of new systems and process to enhance the Digital Experience of/for constituents.May serve as a liaison with Colleges and other Administrative, ET and third-party vendors if applicable.Reviews, evaluates, and documents existing programs and/or systems to identify and recommend the means of tying together interacting systems extending across university and/or functional lines.Serves as a point of contact for Salesforce and Data Management.Engages with stakeholders to ensure they are informed, aligned, and prepared for changes and migrations.Works with the Salesforce Administrator to coordinate training sessions for users, familiarizing them with environmental changes. Coordinate with the Salesforce Administrator for data functionality.Ensures that all Salesforce customizations, integrations, and data are migrated correctly, liaising with stakeholders for data integrity checks.Oversees the data stabilization addressing any issues or challenges related to Salesforce, Data Analytics and Data workflows.Gathers feedback from users and collaborate with the Salesforce Administrator to implement necessary adjustments.