Job Description

Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.Boeing Global Services (BGS) has an opening for a first line Supply Chain Customer Support Manager (Level K) that will be responsible to build and lead a diverse team responsible for customer inquiry order support for commercial aircraft spare parts orders. This team provides support 24x7x365 by a call center team via multiple channels (phone, online chat, email and support requests). This position is for a 3rd shift and weekends, but may require managing employees on all shifts, so flexibility is important. The ideal candidate for this position will possess knowledge and experience with the Supply Chain value stream, processes and model and display the capability to lead in a dynamic and fast paced environment. This manager will develop and execute projects and process plans, establish and execute a training plan for new employees, implement policies and procedures, and set operational goals. The role will involve acquiring and integrating resources for projects and processes to provide technical support of process improvements and alignment, as well as oversight and approval of technical approaches, products and processes. It will also provide strong opportunities to develop and maintain relationships and partnerships with internal and external customers, stakeholders, peers, partners and direct reports in support of one Supply Chain value stream in Dallas, TX.