Job Description
There are a lot of security companies out there. Still, no one is doing what Cisco is doing: giving our customers the ability to measure their risk landscape and truly protect their environments from the ever-present threat of a breach. As a result, we see extraordinary growth as some of the top companies in the world flock to our platform.We have an incredible team who will fight beside you to accomplish the impossible. We're looking for an upbeat and driven Support Engineer who will be responsible for the technical solving and resolution of our customers' support issues.You'll a growing and experienced engineering team. You will work closely with others to learn the answers to sophisticated and interesting technical questions and issues. In addition, candidates should have experience in support roles and feel comfortable fixing potentially unfamiliar issues across various technologies.What are some of the exciting problems you'll be working on:Triaging, prioritizing, and resolving support inquiries from our customers.Engaging with our engineers to diagnose and solve customer issuesPartnering with Customer Success to ensure high levels of customer satisfaction by learning basic database querying and scripting used for troubleshootingCreating user documentation to helps customers learn to use our platform and allows for self-service resolution of common issues.
Responsibilities + Skills
Comfortable with the fast-paced and unpredictable nature of support engineeringConsistent record to work cross-functionally within a team-oriented environment
Education
Experience
3+ years of experience in technical support or support engineer roleStrong written and interpersonal communications skillsFundamentals of computer programming. (e.g., be able to read/understand code)Power-user proficiency with computer systems (e.g., command-line and scripting experience)
